ERP ZEROFORCE
Maintenance Management
Deliver a better service experience with an intuitive issue tracker and an integrated knowledge base. Reinvent your maintenance support system today. ERP ZEROFORCE has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting, and more. ERP ZEROFORCE includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your helpdesk.
Omnichannel Interactions
Don’t miss support calls from your customers. ERP ZEROFORCE makes it easy to convert all interactions into data so your support team doesn’t have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop. You can also turn emails in your inbox into tickets with this help desk software.
Automate Ticket Assignments
Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your helpdesk to meet commitments on time.
Team Excellence
Collaborate to address support tickets with multiple assignments or mentions. ERP ZEROFORCE includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).
Service Level Agreement
Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc.) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.
Customer Portal
Level up your customers’ interaction with your system and boost customer experience. Your clients can track the status of their issues and your team’s correspondence in ERP ZEROFORCE’s Issue Portal. Just invite customers as users in your ERP ZEROFORCE account and let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.
Knowledge Base
Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base but also empowers your customers to find solutions without having to wait for an agent.
Scheduling Maintenance Visits
Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.
Features & Module
Point Of Sale System
Financial Accounting
Inventory Management
Human Resource Management
Project Management
Assets Management
Sales Management
Purchase Management
Customer Relationship Management
Payroll
Maintenance Management
Manufacturing Management
Document Storage
Tools & Calendar
